SHIPPING POLICY

This policy is applicable to domestic (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

SHIPPING COSTS

WE OFFER FREE SHIPPING.

A.TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY

In general, domestic shipments are in transit for 2-10 days (Monday to Friday). The order cut-off time will be 12:00 PM Eastern Standard Time (New York). Domestic order handling time is 1-2 business days (Monday to Friday).

The processing time of orders can vary from 1-3 days and shipping times are exclusive of processing time.

B. Delivery Terms

We use USPS, Royal Mail, Au Post and Yun express to deliver the product.

C. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at Support@ezpaintingtools.com or come to our store.

D. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

The cancellation is not acceptable if you fail to notify us about cancelling the order within the 24 hours of placing the order or before dispatching the order.

E. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Ezpaintingtools.com + support@ezpaintingtools.com

We proudly offer FREE worldwide shipping via Express shipping line. Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 2-10 business days. Please consider any holidays that might impact delivery times.

At Ez Paint Edger, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our factories overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

We have well designed Track Your Order page for your connivance to check how long and where your order is.

You can check your estimated delivery time with real-time tracking updates Track Order Click Here

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at Support@ezpaintingtools.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on Ez Painting Tools, you are responsible for the cost of return shipping back to Ez Paint Edger. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages

Ez Paint Edger is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at Support@ezpaintingtools.com